Returns & Exchanges
At Apexel Official, we stand by the quality of our optical equipment and offer a 30-day window for returns or exchanges on all electronic accessories and lenses. If you are not completely satisfied with your purchase, we are committed to making it right with a straightforward resolution process.
Initiate Your Request
Contact our support team at support@apexel.com with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the item in its original packaging, ensuring all lenses, clips, and accessories are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label or use a trackable carrier to send your package to our designated inspection center.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing