Frequently Asked Questions
Everything you need to know about your Apexel experience.
What is the standard shipping time for international orders?
International orders typically arrive within 7-15 business days. Please note that shipping times may vary depending on your local customs processing and courier efficiency.
Do Apexel lenses work with all smartphone models?
Our universal clip-on lenses are designed to be compatible with 98% of smartphones on the market, including iPhone, Samsung Galaxy, and Google Pixel models.
What is your return policy for defective items?
We offer a 30-day money-back guarantee. If your product is defective or damaged upon arrival, contact our support team for a full refund or a free replacement.
Are your optical lenses made of glass or plastic?
All Apexel professional-grade lenses are crafted from high-quality multi-coated optical glass to ensure maximum light transmission and minimal distortion.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
How can I track my package after it has been shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our tracking portal to monitor your shipment in real-time.